Privacy Policy

1. Who We Are

Delfers Technologies Pvt. Ltd. ("Delfers", "we", "us" or "our") is a company incorporated in Singapore with registered offices at 20 Collyer Quay, #23-01, Singapore 049319. We are a global industrial technology company specialising in Edge AI, OT Systems Integration, Enterprise IoT, Computer Vision, Data & AI and Managed Infrastructure.

Delfers acts as the data controller for personal data collected through this website and through our direct business activities. For data processed on behalf of our clients as part of our service delivery, Delfers acts as a data processor.

2. Information We Collect

2.1 Information you provide to us

• Contact form submissions - name, email address, company, job title, phone number and message content
• Business enquiries, request for proposal (RFP) and project information you share with us
• Event registrations, webinar sign-ups and newsletter subscriptions
• Recruitment applications - CV, cover letter and professional history
• Account information if you access any Delfers client portal or managed service platform

2.2 Information we collect automatically

• IP address, browser type, operating system and device type
• Pages visited, time spent on pages, links clicked and referral source
• Cookies and similar tracking technologies (see Section 10)
• Approximate location derived from IP address (country and city level only)

2.3 Information from third parties

• Publicly available business information such as LinkedIn profiles and company websites for business development purposes
• Information from analytics providers, advertising networks and business partners where you have consented to such sharing

3. How We Use Your Information

We use your personal information for the following purposes:

• Service delivery - to fulfil contractual obligations, manage projects and provide technical support
• Business communications - to respond to your enquiries, proposals and requests
• Marketing - to send you relevant information about our services, case studies, events and industry insights (where you have consented or we have a legitimate interest)
• Analytics and improvement - to understand how our website is used and improve our services
• Legal compliance - to meet our obligations under applicable laws and regulations, including Singapore PDPA, GDPR, and HIPAA where applicable
• Security - to protect against fraud, unauthorised access and other security threats
• Recruitment - to process job applications and maintain a talent pipeline (with your consent)

4. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following legal bases:

• Contract - processing necessary to fulfil or prepare a contract with you
• Legitimate interests - for business development, security monitoring and improving our services, where these are not overridden by your rights
• Consent - for marketing communications and non-essential cookies, where you have given explicit consent
• Legal obligation - where we must process data to comply with applicable law

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Group companies - our subsidiaries and affiliates in India, USA, UK, Malaysia and Australia for operational and service delivery purposes
• Service providers - trusted third-party processors including cloud hosting, CRM, analytics and email services, under strict data processing agreements
• Professional advisers - lawyers, auditors and insurers where necessary
• Regulatory authorities - government and regulatory bodies when required by law
• Business transfers - in connection with any merger, acquisition or sale of all or part of our business

6. International Data Transfers

Delfers operates globally with offices in Singapore, India, USA, UK, Malaysia and Australia. When we transfer personal data across borders, we ensure appropriate safeguards are in place including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or equivalent protections under applicable law.

7. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy:

• Contact and enquiry records - 3 years from last interaction
• Client project records - 7 years from project completion (for legal and audit purposes)
• Marketing consent records - until consent is withdrawn plus 1 year
• Recruitment applications - 12 months unless you consent to longer retention
• Website analytics data - 26 months in aggregate form

8. Your Rights

Subject to applicable law, you have the right to:

• Access - request a copy of the personal data we hold about you
• Rectification - request correction of inaccurate or incomplete data
• Erasure - request deletion of your data ("right to be forgotten") in certain circumstances
• Restriction - request we restrict processing of your data in certain circumstances
• Portability - receive your data in a machine-readable format
• Objection - object to processing based on legitimate interests or for direct marketing
• Withdraw consent - where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

9. Security

Delfers holds ISO 27001:2022 and SOC2 Type II certifications. We implement appropriate technical and organisational security measures including encryption in transit (TLS), access controls, regular security assessments and staff training. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Cookies

We use cookies and similar technologies on our website. For full details of the cookies we use and how to control them, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or, where appropriate, by email. The date at the top of this policy indicates when it was last updated. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions, requests or concerns regarding this Privacy Policy or your personal data, please contact our Data Protection Officer: